After-Sales Services
Burners, Boilers (Hot water, Hot water, Steam boilers, Hot oil and Waste heat boilers) Steam generators, Heat Exchangers, Boilers, Economizers, Chimneys, Pressure vessels and accompanying products, which are supplied and imported by our company and offered for sale to our domestic and foreign customers, are installed by our service, the first commissioning, the follow-up and intervention of their malfunctions during and after the warranty period, Providing spare parts is the basic element of our department.
In case of demand by our customers for post-warranty products, in return for a fee; Spare parts, breakdown, maintenance, modification works with part replacement and periodic maintenance services are provided. It is a part of our job description to provide services if our customers make a request other than these.
Commissioning, Request Form
According to the request and demand, different brands of boilers and burners are commissioned by our expert teams. Fill out the commissioning request form and send it to us via e-mail. It obtains the Natural Gas conformity certificate at the relevant gas distribution institution in the region where it is located.
Following the receipt of the relevant documents by our company, our service team is directed to our customer for commissioning. Our customers first complete the mechanical, electrical installation and booster operations. Upon request, services can be provided by our expert teams for mechanical, electrical installation and booster operations. In overseas commissioning requests, after completing all the installation works, our customer sends us the photos of the system and the commissioning form.
Training, Maintenance and Spare Parts Requests
Our products, which are periodically maintained by our experienced technical team, will work uninterruptedly with the support of original spare parts and will ensure the continuity of your system efficiently without causing production losses.
You can contact us at servis@rmkgroup.com.tr e-mail address for your spare parts requests.
Our main goal is to ensure that the products supplied and imported by our company and offered to the use of our end users are fully functional and have a long technological life. In order to achieve this goal, it is very important to carry out regular maintenance of the devices from the commissioning process.
Thanks to regular maintenance;
Uninterrupted operation Energy saving Optimum efficiency Long life Operational safety will be ensured. In case of customer demand, ERENSAN, VIESMANN, FERROLİ, SIEMENS, BUDERUS, DEMİRDÖKÜM, ECA, TERMOTEKNİK, BAYMAK, VAİLLANT, ALARKO, HONEYWELL, DE DİETRİCH,MİMSAN, WENTA, AKTES, ÖN METAL, GASSERO, GÖKÇE, NU-WAY, F.B.R. BURNERS, CUENOD, UNİGAS, FLÂM, RİELLO BURNERS, ELCO, ÜRET, ECOSTAR, ECOFLAM Before commissioning by our company for boilers and burners, our company will train and inform our customer’s authorized personnel free of charge for the appropriate and efficient use of boilers.
Within the scope of this service, services are provided to control the following issues.
Gas installation Water – Steam installation Electrical installation Control of general safety systems Booster installation Mechanical installation After the service, our customer corrects the deficiencies and errors in the system, if any, and makes the system ready for commissioning.
After commissioning, training and information services are provided free of charge in case of customer demand.